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    Shipping & Return Policy

    Shipping Policy
    All orders will be processed and shipped within 24 hours of receipt. Express or overnight shipping orders must be placed by 12:00pm EST to ensure they will ship the same business day. We ship through multiple freight carriers to provide you with the best rates and ship small package orders through FedEx—most orders will be received within 1-3 business days after shipping. Our business hours are Monday-Friday 8:30am-5:30pm EST. Hours may vary during holidays. 

    Please note the following for shipped products:

    • You will receive an email update with your tracking number once your order has been shipped. Orders can be tracked via FedEx tracking.
    • Shipping Costs are estimated at the time of your order but will be finalized and charged after your order has been fully packed and ready to be shipped. While we strive to pack all orders efficiently to effectively reduce costs for our customers, factors such as weight, destinations, and shipping carrier rates may result in a variation of final shipping costs. This means that the estimated shipping on your order confirmation may not reflect the final charges.
    • Need to add an item(s) to your order after its placed? If the order is NOT boxed yet, we can add the additional item(s) to your order. Please contact our orders team—otherwise, simply place a new order.
    • After an order has been shipped, there cannot be any changes or cancellations made. You can request to cancel an order in the order history of your account.
    • We carefully pack our glass and other fragile products in such a way that will withstand normal parcel transit handling; We cannot guarantee that they will arrive undamaged.
    • Any temperature sensitive products may incur additional shipping fees when shipped via FedEx or Freight. Fortuna is not responsible for loss of product due to shipping delays during transit or damage caused by summer heat. 

    If you receive any damaged products, it must be reported through our website here within 48 hours of the carriers delivered date. Reports for damaged products must be accompanied by photos.

    If you have any questions about an order or our shipping policy, please contact our office.
    Return Policy
    Returns are offered within 30 days of purchase. You can return a product for store credit or exchange the product for an item of equal or lesser value. This includes if you ordered the incorrect product, no longer need the product ordered, or if you received the wrong product. However, all returns must first be approved by our front office. Returned products will be subject to a 15% restocking fee.

    Returned items are accepted through return shipping, drop off at our Greensboro location, or returned with delivery drivers. 

    For delivery orders only: If there is an item that you do not wish to keep, you can refuse it and send it back with the driver. If you refuse a product, you must contact us by email or call at 336-316-1256 stating what item you refused and why before it can be returned with the driver. A return slip will be provided and must be signed by the individual returning the product. Upon receiving the product back at our warehouse, we will apply a credit to your account and send an email conformation. 

    Please note the following exceptions to our return policy:

    • Returned products must still be in original packaging—UNUSED and UNOPENED.
    • Coffee and perishable food items, such as cream cheese, muffins, scones, etc. cannot be returned.
    • If a product is returned by shipment, the buyer must pay shipping cost for returned items.

    To initiate a return please contact our office.